ASO KUJU CYCLE TOUR respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you make an enquiry, booking, or participate in one of our tours or activities.
Information We Collect
When you make an enquiry or booking with ASO KUJU CYCLE TOUR, we may collect personal information including:
• Name
• Email address
• Telephone or WhatsApp number
• Country or nationality
• Accommodation information, where relevant to tour arrangements
• Tour date, selected tour, number of participants and booking details
• Participant information such as name, date of birth and height where required for bicycle preparation, safety or insurance
• Emergency contact information
• Payment and transaction information where applicable
• Any additional information you voluntarily provide regarding your booking or tour requirements
How We Use Your Information
We use your personal information only where reasonably necessary to:
• Process and manage your enquiry or booking
• Communicate with you before, during and after your tour
• Arrange suitable bicycles and equipment
• Prepare participant information required for safety or insurance
• Coordinate meeting points, accommodation starts and other tour arrangements
• Process payments and maintain booking records
• Respond to questions, changes or cancellations
• Meet applicable legal, safety and administrative requirements
Sharing Your Information
We do not sell or rent your personal information. We may share relevant information only where necessary to provide your booking or tour, including with service providers such as payment processors, insurance providers, accommodation or activity partners, and technology providers that support our website and booking system. We may also disclose information where required by law or for safety purposes.
How We Protect and Retain Your Information
We take reasonable measures to protect personal information from unauthorized access, loss, misuse or disclosure. Personal information is retained only for as long as reasonably necessary for booking administration, tour operations, insurance, accounting, legal or other legitimate business purposes, after which it may be securely deleted or anonymized.
Your Rights and Contact
If you have questions about how your personal information is used, or if you wish to request access to, correction of, or deletion of your personal information, please contact ASO KUJU CYCLE TOUR at asocycletour@gmail.com.
We may update this Privacy Policy from time to time. Any changes will be posted on this page.